The quality of food supplied in the Indian Railways is not so good. Most of the passengers who travel via train on a regular basis have the complaint about the poor quality of food supplied in the Indian trains with pantry car service.
In order to resolve this problem of the passengers, Indian Railways have planned to hand over the food supplying services to the IRCTC website by the end of this running year 2017. Indian Railways with pantry car service will come under the IRCTC so that passengers can get quality food at a reasonable rate.
Passengers traveling through 7 of the Rajdhani trains and 6 of the Shatabdi trains will be given an option to book food via e-catering service of the Indian Railways. According to Mohd Jamshed, a member of Indian Railways board, IRCTC will take over the responsibility of catering services management in trains that have pantry cars. This is expected to come into effect from the December end of this year.
As of now, the zonal railways were given responsibility to manage the catering services in most of the trains. This catering policy is in effect from 2010.Surprisingly, there are over 350 trains on the Indian Railways track. Rajdhani, Shatabdi, and Duronto being some of the popular trains with pantry cars.
So, as to improve the catering services of the pantry cars, Indian Railways is planning to conduct a third-party auditory where base kitchens, pantry cars, and other food stalls would be thoroughly checked to ensure best catering services for the passengers. According to Jamshed, two auditory companies have already been hired for the same.
Recently, Indian Railways took 21 days drive to audit the quality of food and cleanliness at the base kitchens. Earlier in the year 2005, Indian Railway catering policy was framed and all zonal railways were given responsibilities to maintain quality and hygiene.
In the year, 2010, by our Railway Minister, Mamata Banerjee, catering services responsibility was handed over to the zonal railways after taking the responsibility from the shoulders of IRCTC.
Since then, the complaints on the bad quality of food have increased to a considerable extent. Seeing this, now Railway Minister, Shri Suresh Prabhu has announced to improve the food catering services inside the rail premises. This new policy was announced in the beginning of February, according to which IRCTC will take over the responsibility of food catering under strict rules and guidelines issued by the Railway Ministry.
Further to this, Jamshed confirmed that the passengers traveling through Shatabdi, Rajdhani and Duronto trains can book tickets online and say No to the catering services at the time of booking their tickets only. Passengers may or may not opt for the catering services as per the new policy introduced by Indian Railways. There is a nominal catering charge of over Rs 175 to Rs 340. This amount will be deducted from the total ticket fare of the passenger if he or she opts to go for a ticket without catering services.